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Open the Direct Assist® software application on your Pocket PC
To launch the Direct Assist® software on your Pocket PC, begin by selecting 'Programs' from the 'Start' menu.
When the 'Programs' menu appears, open the Direct Assist® software by selecting the Direct Assist® software icon.
If this is your first time opening the Direct Assist® software, you will be asked if you would like to try the software, purchase the software or enter a software key. Select the appropriate option and follow the prompts.
Click here for more help setting up the Direct Assist® software
Perform a simple directory search
To search for a publicly listed individual or business, enter the information required into the fields marked with a *.
When you have completed filling these out, click 'Search' to begin.
Tips:
- If you are unsure of the spelling regarding a surname or business name, just enter the first few letters
- Refining your search parameters will give you more accurate results, try to enter as much information as possible.
- You are required to at least fill in the fields marked with a star before you can select 'Search'.
On the return of your search results, use the scroll bar to move through the listings. If the search has produced more than 20 listings, click the 'Next' and 'Prev' buttons to move forward and back through the listings.
So long as you are in the Direct Assist® Mode, you may dial any of the listings directly.
To initiate a call, first highlight the number then select the 'Dial' option.
Refining your search
Often, a simple search will produce too many listings to be practical for you to sort through. The phone will issue a message informing you that you must refine your search. If you know any other basic information regarding the person or business you wish to contact, enter this information now and press 'Search' again.
Tips:
- If you enter a few letters in the initials field, the search will return all listings with initials starting with any of the letters you entered.
- Enter the first few letters of a street or suburb name in the Street or Suburb fields if you unsure of spelling.
What do I do if my search doesn't return any listings?
If your search is not returning any results, this may be due to one of several reasons:
- The number you are seeking may be a private number. Private numbers will not appear in any listings.
- Your spelling may be incorrect.
If this doesn't help, try reducing your search parameters by only entering information into the fields marked with a star.
Dialling a number
Numbers may only be dialed from the results produced in the Direct Assist® Mode. To dial a phone number located by the Direct Assist® software first highlight the desired number from the list returned by your search, then select 'Dial'.
Check for Direct Assist® software updates
To manually check for software updates, open the 'Options' menu and select the 'Check for Updates' option. Should an update exist, it will automatically be downloaded to your Pocket PC.
It is recommended that you restart the Direct Assist® software after downloading a new update.
Exiting the Direct Assist® software
To exit the Direct Assist® software, select 'Exit' from the 'Options' menu at any time.
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Open the Direct Assist® software application on your Smartphone
To launch the Direct Assist® software on your Smartphone, scroll through the items found in your 'Start' or 'Programs' menu and select the Direct Assist® software.
If this is your first time opening the Direct Assist® software, you will be asked if you would like to try the software, purchase the software or enter a software key. Select the appropriate option and follow the prompts.
Click here for more help setting up the Direct Assist® software
Perform a simple directory search
To search for a publicly listed individual or business, enter the information required into the fields marked with a *.
When you have completed filling these out, select 'Search' to begin.
Tips:
- If you are unsure of the spelling regarding a surname or business name, just enter the first few letters
- Refining your search parameters will give you more accurate results, try to enter as much information as possible.
- You are required to at least fill in the fields marked with a star before you can select 'Search'.
On the return of your search results, use the scroll bar to move through the listings. If the search has produced more than 20 listings, click the 'Next' and 'Prev' buttons to move forward and back through the listings.
So long as you are in the Direct Assist® Mode, you may dial any of the listings directly.
To initiate a call, first highlight the number then press the action button on your device.
Refining your search
Often, a simple search will produce too many listings to be practical for you to sort through. The phone will issue a message informing you that you must refine your search. If you know any other basic information regarding the person or business you wish to contact, enter this information now and press 'Search' again.
Tips:
- If you enter a few letters in the initials field, the search will return all listings with initials starting with any of the letters you entered.
- Enter the first few letters of a street or suburb name in the Street or Suburb fields if you unsure of spelling.
What do I do if my search doesn't return any listings?
If your search is not returning any results, this may be due to one of several reasons:
- The number you are seeking may be a private number. Private numbers will not appear in any listings.
- Your spelling may be incorrect.
If this doesn't help, try reducing your search parameters by only entering information into the fields marked with a star.
Dialling a number
Numbers may only be dialed from the results produced in the Direct Assist® Mode. To dial a phone number located by the Direct Assist® software first highlight the desired number from the list returned by your search, then press your device's action button.
Check for Direct Assist® software updates
To manually check for software updates, open the 'Options' menu and select the 'Check for Updates' option. Should an update exist, it will automatically be downloaded to your Smartphone.
It is recommended that you restart the Direct Assist® software after downloading a new update.
Exiting the Direct Assist® software
To exit the Direct Assist® software, select 'Exit' from the 'Options' menu at any time.
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