1. How do I become a Direct Assist® full software Subscriber?
Subscribing to the full Direct Assist® software is easy. Simply choose one of the following methods:
From within the Direct Assist® application, open the 'Options' menu, select 'Purchase Full Software' and follow the prompts.
Using your personal computer, visit www.directassist.com.au, select 'subscribe' from the main navigation bar and follow the prompts. When this process is complete you will be provided with a Software Key that you can manually enter into the Direct Assist® application. To do this select 'Enter Software key' from the 'Options' menu.
2. Which countries' directories will I have access to?
The Direct Assist® software is constantly expanding to incorporate an ever-growing list of phone directories. Currently covering US, Canadian, UK, Australian, Malaysian and German directories, in the future, the Direct Assist® software will be able to access directory information in additional countries
The Direct Assist® full software entitles you to unlimited searches and all software updates for the term of your subscription. When a new directory becomes available, the Direct Assist® application will notify you within 24 hours and prompt you to update your software. These updates are provided free of charge. However, as GPRS transfer costs for larger amounts of data can add up quickly, we recommend using ActiveSync when updating the Direct Assist® software.
3. How do I keep the Direct Assist® software up to date?
The Direct Assist® application will notify you within 24 hours of any update(s) becoming available and prompt you to update your software. Should you experience any difficulty when using the Direct Assist®, software it is recommended you manually search for available software updates by selecting 'Check for Updates' from the 'Options' menu.
As GPRS transfer costs for larger amounts of data can add up quickly, we recommend using ActiveSync when updating the Direct Assist® software.
4. Why do I need to keep the Direct Assist® software up to date?
Keeping the Direct Assist® software up to date is important. Updates provided to our users may include search algorithm enhancements, new directories and/or improved software functionality. When a new update becomes available on our server, the Direct Assist® application will notify you within 24 hours and prompt you to update.
As GPRS transfer costs for larger amounts of data can add up quickly, we recommend using ActiveSync when updating the Direct Assist® software.
5. I'm having difficulty getting the Direct Assist® software to work, what should I do?
The most likely reason behind the Direct Assist® software failing is when a vital software update has occurred and the server has yet to notify you - This may take up to 24 hours. To update the Direct Assist® software manually, select 'Check for Updates' from the 'Options' menu.
6. How do I uninstall the Direct Assist®? software
To remove the Direct Assist® software from your Smartphone:
Bring up the 'Programs' menu and select the 'Settings' option ('Settings' should be on the second page of this menu, so you will first need to choose 'More' before this option becomes visible).
Once you have opened Settings menu, go to the 'Remove Programs' option (Again, this should be on the second page of options, so you will first need to choose 'More' before this option becomes visible).
You will now be presented with a list of installed applications. Select 'GoConnect Direct Assist'.
Upon choosing 'GoConnect Direct Assist' a message will be displayed confirming your decision to remove this application. Select the 'Yes' option to proceed.
To remove the Direct Assist® software from your Pocket PC:
Bring up the 'Start' menu and select the 'Settings' option.
Once you are in the 'Settings' menu, you will notice three tabs towards the bottom of your Pocket PC screen. Select the 'System' tab.
From the available options, select 'Remove Programs'.
You will now be presented with a list of installed applications. Select 'GoConnect Direct Assist' and press the 'Remove' button.
Upon pressing the 'Remove' button, a message will be displayed confirming your decision to remove this application. Select the 'Yes' option to proceed.
7. How do I renew my Direct Assist® full software subscription?
As your Direct Assist® full software subscription approaches its expiry you will be prompted to renew your account via the application. The process to renew subscriptions is the same as your initial sign up. When this process is complete, your subscription to the Direct Assist® software will be extended.
8. I have both a Pocket PC and a Smartphone, can a subscription be shared between my two devices?
No. The Software Keys provided for full Direct Assist® software access are for a single user/device only. Although these keys can be transferred to a new device should you acquire one, concurrently using the same Software Key on two or more devices, or transferring your Software Key to a new device more than 5 times, will result in your account being disabled.
9. I recently upgraded my Smartphone/Pocket PC. Can I transfer my subscription across to my new device?
Yes. Software Keys provided for the Direct Assist® software can be transferred to a new device. Simply install the Direct Assist® software on your new device and insert the Software Key originally provided by selecting 'Enter Software Key' from the 'Options' menu.
When you next run a Direct Assist® software search, information tying your new device to the provided Software Key will be updated. It is at this point that access to your previous device will be removed.
Please note that concurrently using the same Software Key on two or more devices, or transferring your Software Key more than 5 times, will result in your account being disabled.
10. Can I give copies of the Direct Assist® software to my friends/family?
You are encouraged to distribute the Direct Assist® installer application at will. The Direct Assist® software provides each new installation with 3 trial searches so you can get a feel for our software.
11. What are the differences between Direct Assist and Browser Modes?
Direct Assist Mode provides the user with a cost effective alternative to access third party web based phone directory services. Direct Assist Mode is designed specifically for the mobile environment, filters network traffic to your mobile device and is required for direct dialing.
Browser Mode allows the user to access web based phone directory services as they are published in full media format.
12. Can I share my Software Key?
No. Concurrently using the same Software Key on two or more devices, or transferring your Software Key to a new device more than 5 times, will result in your account being disabled.
13. What is ActiveSync?
ActiveSync allows you to transfer information between your PC and your mobile device and synchronize important data such as email, contacts and calendar dates. To do this you require the Microsoft® ActiveSync® software for Microsoft Windows® Powered Pocket PCs and Smartphones (requires ActiveSync 3.6 or later).
For more information regarding ActiveSync, please choose one of the links below.
